Returns & Refunds
We want you to feel confident in your purchase while also maintaining the integrity and hygiene of our products. Please review the policy below before placing your order.
Return Eligibility
Due to the nature of our products, only sealed press-on nail sets are eligible for return.
To qualify for a return:
- Items must be unused and unopened
- The original seal must remain intact
- The full set must be returned (including all included items such as the application kit and packaging)
If the seal is broken or any items are missing, the return will not be accepted.
Return Window
- You must contact us within 7 days of delivery to request a return.
- The item does not need to arrive within 7 days
- However, it must be shipped back within 7 days of your return request
After 7 days from delivery, the order is considered accepted and final.
Return Reasons
Returns are accepted for:
- Sizing issues
- Change of mind
- Preference or design dissatisfaction
Please review our Sizing Guide before ordering. Ready-made sets are sold in the size listed, and individual nail sizes cannot be exchanged. Customers are responsible for return shipping costs in these cases.
Original shipping fees are non-refundable.
Non-Returnable Items
The following items are final sale and not eligible for return:
- Application kits
- Custom-sized or made-to-order nail sets
- Nail glue
- Sizing kits
- Nail essentials or care products
- Any item with a broken seal
- Jewelry, accessories, or gift items
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery.
To process a claim, you must provide:
- Clear photos of the damaged item
- Photos of the packaging
Once the claim has been reviewed and approved, we will provide an appropriate resolution, which may include replacement of the affected item or a refund.
Lost or Misdirected Packages
If tracking shows your package as lost, delayed for an extended period, or delivered but you cannot locate it, please contact us so we can help determine the appropriate next steps. Customers may also be asked to contact the carrier directly or provide information needed for an insurance claim.
The Nail Archive is not responsible for delays caused by the carrier or for packages delivered to an incorrect address provided at checkout.
Refunds
Once your return is received and inspected, you will be notified of approval.
- Refunds are issued to the original form of payment only
- Shipping costs are non-refundable
If you have any questions about your order, feel free to reach out. I'm always happy to help.